theNakedSCOPE, shared services model. By explicitly enabling employees to see the implication of their actions, (cause & effect), it can change the way people think & the result they achieved. A few months back, when we on-boarded a popular retail company that was about to shut down operation, We asked 50% of it workforce how much profit they thought was made for each =N=100.00 sales, the average answer was =N=30.00, whereas in reality it was =N=2.00. This highlighted the need for the employees especially those at the front line, to better understand the issues determining profitability.
Our approach was to develop the employee customer profit model [the Naked Scope], because employee were better able to see the implications of their action, it changed the way they thought and acted. after 2 month , we saw the reflection in the bottom line performance, They never shut down afterward, click for more details https://hranalytica.org